POLICIES

PAYMENT METHODS

We accept MasterCard, Visa, Discover and American Express credit and debit cards. We also accept cash, our Spa Gift Cards and personal checks. A $25 fee will be charged for all returned checks. Gift cards expire one year from date of purchase. Expired gift cards incur a $10 fee for every two years expired. We are not responsible for lost or stolen items. The same inactivity fee will be assessed to Series Services which have not been redeemed within a year. Gift cards may not be returned but are redeemable in product or are transferable. Series are not redeemable in product or transferable.

GRATUITIES

Our service providers work on a commission-only basis, and our pricing does not include gratuities. Tips are always appreciated and may be given to our technicians directly. We provide tip envelopes at our front desk for your convenience. Gratuities are not accepted on credit cards, gift cards or checks. 18-20% of the total service is an industry standard and appreciated for a job well done.

APPOINTMENTS

We recommend that guests take the time to reschedule their next appointment(s) before you leave the salon in an effort to reserve the date and time that best fits your schedule. We also offer appointment requests online for your convenience. Walk-ins are always welcome, however, availability cannot be guaranteed.

Our goal is for you to love your results as much as we do! If you are unhappy with your service for any reason, we ask that you contact us within 48 hours. We will do everything in our power to correct the challenge.

CANCELLATIONS & MISSED APPOINTMENTS

We understand that emergencies and unplanned events occur. However, a missed appointment means loss of availability for another guest. Reservations must be cancelled at least 24-hours* prior to the scheduled service or may be subject to a charge equal to 50% of the reserved service. A ‘no show fee’ will be charged equal to 100% of the reserved service. Any reservation scheduled requiring 1 or more hours may be held with a credit card number. We thank you for your cooperation and understanding.

*24-hour notice is required for any service with duration of 2 or more hours.

CORRECTIVE SERVICES

Our team loves a challenge! When you come to us for corrective hair services (ie: color gone bad, botched haircut, etc) done at home or in another salon, we will do everything in our power to set things right for you. Disaster repair is not an exact science, requires prompt action and may necessitate more than one appointment. Rest assured, our team will conduct a thorough consultation to determine what happened and will communicate with you as to steps necessary to achieve the desired results and approximate pricing.

PROMPTNESS

We understand that life can get hectic. We do ask that if you will be more than 15 minutes late to understand that we may need to reschedule your reservation. The decision will be based on whether or not the service provider can complete your service in the remaining time allotment.

Our Team does its best to run on time, however, on occasion a delay can occur. We ask your patience if this should happen. In the event we can foresee a delay, we will make every effort to contact you to advise of the delay and discuss options.

RETURNS

All take home products come with a 100% guarantee. If for any reason you are not in love with your product, we will replace that item with another selection or give you a store credit to use as you choose. Because Boutique items may be seasonal, we request you bring your receipt when requesting an exchange or refund. The sale of all reduced price items is final.

PEACEFUL ENVIRONMENT

For the enjoyment of the other guests, we respectfully request that you mute any electronic devices. Personal cell phone conversations are discouraged.

CHILDREN

We love children – in fact, some of us even have some of our own! However, we ask that you make child care arrangements and not bring your children with you to your reservation unless the child is receiving services. Many of our guests look forward to their reservation as a time of “pampering and relaxation”. Even the best behaved children are subject to the dangers of a salon – sharp tools, hot irons, glass shelves, chemicals, etc. Please accept our policy with our appreciation for your understanding and in return, when your child is receiving services we promise no pesky adults will disrupt their service!

PETS

The New York State Board of Cosmetology has specific rules and regulations which do not allow animals in a salon at any time. Service dogs with official “service animal” vests are the only exception to this rule.